Refund & Payment Policy

This Refund & Payment Policy explains how payments, refunds, cancellations, and wallet transactions work on DoraRide ("DoraRide", "we", "our", "us").

It applies to all users (riders and drivers) using our mobile apps (Android/iOS) and website.

1. Payments

DoraRide allows riders to make payments for trips using:

• Credit / Debit Cards
• Digital payment methods supported by our payment partners (e.g., Stripe)
• DoraRide Wallet (if available)

Prices shown in the app may include:

• Trip fare
• Platform/service fees
• Optional extras (premium seats, extra luggage, etc.)

Currency is displayed before confirmation and charged accordingly.

2. Wallet Payments

• DoraRide Wallet balance can be used to pay for eligible trips.
• Wallet top-ups are non-refundable once credited, except where required by law or due to a technical error.
• Wallet balance cannot be transferred to other users unless explicitly allowed.
• Withdrawals (if enabled) may be subject to verification and processing time.

3. Rider Cancellations & Refunds

Refund eligibility depends on trip status, timing, and cancellation reason:

A. Rider Cancels Before Trip Starts

• If a rider cancels within the allowed cancellation window, a full or partial refund may be issued.
• Platform fees may be non-refundable.

B. Late Cancellations

Cancellations close to departure time may result in:

• Partial refund
• No refund

This helps protect drivers from losses.

C. No-Shows

If a rider does not arrive and does not cancel:

• No refund is provided
• Repeated no-shows may lead to account restrictions

4. Driver Cancellations

• If a driver cancels a confirmed trip, riders may receive a full refund, including platform fees (where applicable).
• Repeated driver cancellations may result in penalties or account action (see Driver Cancellation Policy).

5. Trip Issues & Disputes

Refunds may be considered if:

• The trip was not completed due to driver fault
• The trip was materially different from what was confirmed
• A verified safety or service issue occurred

6. Processing Time

Approved refunds are usually processed within 5–10 business days. Actual credit time depends on:

• Payment method
• Bank or card issuer

DoraRide is not responsible for delays caused by banks or payment providers.

7. Non-Refundable Situations

Refunds are not issued for:

• Completed trips without issues
• Rider no-shows
• Policy violations
• Wallet top-ups already used
• Fraudulent activity or abuse of the platform

8. Fraud & Abuse

DoraRide reserves the right to:

• Deny refunds in cases of fraud or misuse
• Suspend or terminate accounts involved in refund abuse
• Recover losses where legally permitted

9. Changes to This Policy

We may update this Refund & Payment Policy at any time. Changes take effect once published. Continued use of DoraRide means acceptance of the updated policy.

10. Contact Us

---